01Your Data Controller
The personal-data controller is null, with its registered address at null null null null null null. This notice explains how personal information may be used when you visit or order from RilVesta.
For questions about privacy or exercising data-protection rights, contact privacy@rilvesta.com.
02Information We Process
Order and delivery: customer identity and contact details, addresses, purchased items and fulfilment history.
PayPal transactions: limited transaction references, payment status and records needed for order reconciliation and support.
Customer correspondence: enquiries, support exchanges, complaint records, returns and refund communications.
Website technology: device, browser, connection, cookie and security information where applicable.
03Why We Use Personal Information
We use relevant personal information to fulfil purchases and other contractual commitments, answer enquiries, operate and secure the website, manage returns and refunds, prevent fraud, meet legal obligations and pursue legitimate interests where permitted.
The appropriate legal basis depends on the activity and may include contract performance, compliance with legal obligations, legitimate interests or consent. Where consent is required, you may withdraw it without affecting lawful processing completed beforehand.
04Providers Supporting Our Services
Information may be shared, to the extent necessary, with service providers involved in hosting, communications, order processing, fulfilment, delivery, payment processing, support and fraud prevention.
Access and sharing are limited to relevant purposes and subject to applicable contractual and legal requirements.
05PayPal Transaction Information
The website offers PayPal for checkout, with transactions processed in EUR. PayPal supplies the payment-processing process used to complete a purchase.
We may handle order-related transaction information to confirm payment, provide support and process a refund. Do not provide PayPal passwords, one-time verification codes or other sensitive payment credentials through ordinary customer-service email.
06How We Protect and Retain Data
We use reasonable technical and organisational measures appropriate to the information and relevant services, including controlled access and protections designed to reduce the risk of misuse, loss or unauthorised disclosure.
We retain personal information only for as long as necessary for legitimate purposes such as order handling, support, accounting, dispute resolution, fraud prevention and compliance with applicable legal obligations.
07International Data Transfers
As the website serves customers internationally, personal data may be processed outside the country in which you live. Where required, appropriate safeguards are used for transfers under applicable data-protection law.
08Cookies and Consent
Necessary cookies support core website functions. Functional, analytical or marketing technologies may also be used where applicable and subject to any consent required by law.
Please consult our Cookie Policy for more information. For cookie, preference or consent enquiries, contact privacy@rilvesta.com.
09Your Privacy Rights
Access and correction: request access to personal information or correction of inaccurate information, where applicable.
Other rights: depending on the circumstances, you may request erasure, restriction or portability, or object to certain processing.
Consent: where we rely on consent, you may withdraw it.
Requests and complaints: contact privacy@rilvesta.com to exercise your rights. You may also have the right to complain to a competent supervisory authority.