01Requesting a Return

For eligible ordinary returns, the request period is 14 calendar days after you receive the item. Contact support@rilvesta.com first to register the request and obtain instructions.

We do not charge a restocking fee for returns.

0248-Hour Return Assistance Notice

Where possible, please contact our team within 48 hours after deciding to request a return or noticing a return-related problem. This helps us offer timely assistance.

The 48-hour notice is a support guideline, not a separate condition of eligibility. It does not reduce the 14-calendar-day ordinary return request window or the EU 14-day statutory right of withdrawal, or otherwise restrict mandatory rights.

03Ordinary Non-Defective Returns

Eligible non-defective return requests can include changed preferences, sizing preferences, items no longer required or other change-of-mind reasons.

For ordinary returns, items may be required to remain unused, unworn, unwashed, in original condition and with original tags where applicable. These conditions never override rights under applicable law, including lawful examination of goods.

The customer bears ordinary return shipping costs for a non-defective change-of-mind return; this cost responsibility is disclosed before purchase.

04Damaged, Incorrect or Incomplete Orders

If an item is damaged, defective, incorrect or missing from an incomplete order, please contact customer support with reasonable information about the issue.

Where the issue is the merchant’s responsibility, the merchant covers the applicable cost of return shipping. Mandatory rights for non-conforming goods are not restricted.

05Return Registration and Address

1. Register the request Email support@rilvesta.com with the relevant order information.
2. Follow the return directions Customer support will provide the applicable return address and the necessary steps.
3. Send the goods Use the instructions provided, keeping reasonable proof of sending if appropriate.

The registered office at null null null null null null is not automatically the return address. Do not post a return there unless customer support specifically directs you to do so.

06How Direct Exchanges Work

07EU Right of Withdrawal

For orders covered by EU distance-selling consumer rules, a consumer generally has a 14-day statutory right of withdrawal from receipt without giving a reason, subject to lawful exceptions.

Following withdrawal notice, return the goods within the time required by applicable law and follow the return directions provided. No shorter period or procedure in the ordinary store policy limits this statutory right.

08Who Pays Return and Original Delivery Charges

For a lawful EU withdrawal, the customer may bear the cost of sending goods back where this responsibility was clearly disclosed before the purchase.

As legally required, we reimburse the applicable standard original delivery costs. If the customer chose a delivery method more expensive than the least expensive standard option, any extra amount may be excluded from reimbursement where permitted by law.

09Refund Processing and PayPal

For approved ordinary refunds, our internal target is 7 business days after the returned goods have been received and the necessary inspection has been completed.

This internal target is not a statutory deadline. Any EU statutory withdrawal reimbursement complies with mandatory legal time limits; where permitted by law, reimbursement may be withheld until the goods are received or proof that they have been sent back is supplied, whichever relevant condition is met first.

Approved refunds normally go back to the original PayPal payment method. PayPal or the relevant account provider may need additional time to reflect the refunded amount.

10Personalisation Exceptions, Where Applicable

If individually made, clearly personalised or custom-made goods are offered, an exception to ordinary change-of-mind returns or a statutory withdrawal right may apply only to the extent permitted by relevant law.

This exception does not remove rights for damaged, defective, incorrect or merchant-misproduced goods, or any other mandatory consumer protection.

11Mandatory Consumer Rights

Nothing in this Returns & Refunds Policy limits or replaces mandatory statutory consumer rights.